FAQ
FAQ
Frequently Asked Questions
At Pro Accountants, we believe clarity builds confidence. Below you’ll find answers to the most common questions about our accounting, tax, and advisory services. Whether you’re a small business, start-up, or established company, these FAQs are designed to help you understand how we work and what to expect.
📘 General Questions
We provide a full range of accounting, tax, and advisory services, including bookkeeping, payroll, VAT, corporate tax returns, business advisory, and compliance. We also offer digital accounting solutions, strategic tax planning, and forensic accounting when needed.
Yes. Pro Accountants is regulated by the Association of Chartered Certified Accountants (ACCA), ensuring that all our services meet the highest professional and ethical standards.
We support a wide range of clients — from freelancers and startups to SMEs and established corporations — across industries like healthcare, retail, property, technology, and professional services.
Absolutely. Our cloud-based systems allow us to work seamlessly with clients anywhere in the UK and abroad. We provide the same level of service and communication regardless of your location.
💰 Fees & Engagement
Our fees are transparent and based on the scope and complexity of the work. We provide fixed-fee quotes for most services and ensure there are no hidden costs. You’ll receive a detailed engagement letter before any work begins.
Yes. We offer a free initial consultation to understand your needs, assess your requirements, and discuss how we can help your business.
Payments can be made via bank transfer, card payment, or direct debit depending on your engagement. Payment terms and methods are clearly stated in your invoice or engagement letter.
We typically offer fixed-fee packages for most recurring services like accounting, payroll, or tax returns. For more complex or one-off advisory projects, we may charge on a time-based or project basis — always agreed upon in advance.
🧾 Accounting & Tax
We work with industry-leading platforms including Xero, QuickBooks, and Sage, allowing clients to access their financial data in real time from any device.
Businesses must register for VAT when their taxable turnover exceeds the current HMRC threshold (£90,000 as of 2025). We can help you assess whether VAT registration is beneficial and manage the entire process for you.
Yes. In addition to business accounting, we also manage personal self-assessment tax returns, ensuring accurate submissions and optimised tax savings.
Definitely. Through strategic tax planning, we identify legitimate deductions, reliefs, and allowances that help you minimise tax exposure while staying fully compliant with HMRC regulations.
🧮 Payroll & Compliance
Yes. We offer complete payroll management including employee pay runs, PAYE, auto-enrolment pensions, and HMRC submissions — all handled with accuracy and confidentiality.
We can process payroll weekly, fortnightly, or monthly, depending on your business needs. We ensure all payslips, reports, and tax submissions are completed on time.
Yes. Once authorised, we can communicate directly with HMRC regarding your accounting, VAT, payroll, or tax matters — saving you time and ensuring all issues are handled professionally.
🧠 Business Advisory & Growth
Our advisory services include financial forecasting, business planning, cash flow management, and strategic growth consulting. We provide insight-driven advice that helps you make informed business decisions.
Absolutely. We assist with business formation, registration, financial planning, and compliance setup — giving your new venture a strong foundation for growth.
Yes. We conduct forensic accounting for fraud investigations, dispute resolution, and financial irregularity analysis with discretion and accuracy.
🖥️ Digital Accounting
Cloud accounting allows you to access real-time financial data, automate tasks, and collaborate with your accountant securely. It saves time, reduces errors, and supports better decision-making.
Yes. We provide setup, training, and ongoing support to ensure you and your team make the most of your chosen platform.
📅 Client Relationship & Support
We’re flexible — communication can be via email, video calls, phone, or face-to-face meetings. For remote clients, we use secure digital portals for document exchange.
You’ll receive regular updates depending on your engagement type. Monthly clients get consistent contact, while annual accounts clients receive periodic check-ins and reviews.
Our team is responsive and available during working hours to handle urgent financial queries. Clients on retainer or ongoing packages receive priority support.
⚖️ Legal & Data Protection
We use encrypted servers, secure portals, and comply with GDPR to safeguard all personal and financial data. For more details, please see our Privacy Policy.
No, not without your consent. Data may be shared only when legally required (e.g., with HMRC or regulators) or for secure processing through approved service providers.
Have Any Question?
Didn’t find your question here?
📩 Email us at info@pro-accountants.co.uk or call +44 (0) 20 8638 5977, and one of our expert advisors will be happy to assist you.
